This policy governs your purchase of the DDSpy application subscription. Please be sure to read this carefully before completing your order as it sets out your rights with respect to your purchases, including essential restrictions and exclusions.
If you are experiencing technical problems with the DDSpy application that cannot be resolved by DDSpy’s customer support, you may be eligible to request a full refund in accordance with the refund policy below. However, we believe that most refund requests may be avoided if you accept professional help from our customer support.
Subject to this Refund Policy, you may be eligible to receive a full refund within 15 days following the day of your purchase provided your reasons don’t contradict the Refund Policy conditions outlined below.
No refunds can be issued to a user for the following reasons:
- If 15 days have passed since the date of purchase.
- The customer does not follow the installation guidelines provided by our customer support or refuses to update the application after the technical issues have been resolved successfully.
- If the target phone is not the property of a user or if a user does not receive the consent of a target phone owner to install the DDSpy application or if the user has forgotten the word pass to unlock it.
- If a user refuses to re-install the DDSpy application if the operating system is updated on the target phone.
- Some features of the DDSpy application require a specific Android version, these features will not work if your device is not compatible, so no refunds will be issued if these features do not work for you.
- If the target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.).
- If a user does not follow the setup guidelines stated on our site or from our customer support team or does not accept technical assistance.
- For personal reasons (I changed my mind, I made a purchase by mistake, the application was not used, etc.).
You can send your refund request to email@example.com. We will reply you within 24 hours. We do not accept refund requests made in any other way.